General Conditions of Sales
The web www.FantastiPack.com (the "Site") is the property of Adriaansen BV.
FantastiPack reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Service of Use at any time. It is your responsibility to check these Terms of Service periodically for changes. Your continued use of the Site following the posting of changes means that you accept and agree to the changes.
1. Customer Service
The purchaser can contact FantastiPack with questions or comments by email to firstname.lastname@example.org. FantastiPack will be pleased to help every customer.
All products offered by FantastiPack are described and pictured as completely and precisely as possible and in good faith. However, FantastiPack cannot be held liable for possible errors. The offers and prices are valid on the day that they are offered on the Site.
All products offered on the Site are compliant with the Belgian laws. Foreign purchasers should always consult the laws in their own country if they doubt the legality of their purchase in their own country.
FantastiPack cannot, under any circumstances, be held liable if the articles offered are used in an incorrect or irresponsible manner by the purchaser, nor for material or physical damage to third parties caused by incorrect and/or illegal use of the articles offered on the Site.
3. Prices and Shipping Costs
All prices shown on the Site are in Euros and do not include VAT, unless specified. The warehouse beeing located in Belgium, the applicable VAT is the Belgian VAT (21%).
The destination countries are grouped into transport zones and the corresponding shipping fees are added based on your country. Depending on the products purchased, handling costs may apply. This can be seen at any time by viewing your shopping cart.
We do NOT take any order and do NOT ship any product in the Atlantic islands, the Mediterranean islands and the Channel islands (Jersey, Guernesey, ...). We also do not ship anything to the oversea territories and the Greenland.
There may be said to be a valid agreement between the purchaser and FantastiPack when FantastiPack receives the confirmation of the order from the purchaser on the Site. FantastiPack will always send an email to the purchaser to confirm the order.
FantastiPack reserves the right to refuse an order or to subject it to extra conditions. By placing an order on the Site you declare yourself to be over 18 years of age and to be responsible for your purchasing activity.
5. Shipping and Delivery
Dispatch and transport:
Packages are generally dispatched within 72 hours after receipt of payment and are shipped via courier service (drop-off with signature) to the delivery address that the purchaser has indicated on the order.
The goods purchased are normally delivered to the purchaser within the stipulated period. FantastiPack constantly monitors the quality of the services provided by its transport partners to ensure accurate and timely delivery but cannot, under any circumstances, be held liable for delayed delivery.
Loss or damage during transport:
Loss and/or damage of a product that has been ordered will be borne by FantastiPack. The purchaser is responsible for checking the goods on receipt. The purchaser must notify FantastiPack of possible damage by email to email@example.com within 5 working days. FantastiPack reserves the right to refuse the purchaser's request if this term is not respected. On receipt of the notice of damage, FantastiPack will give the purchaser instructions regarding the eventual return of the goods by the purchaser.
The purchaser is responsible for providing a full and correct delivery address. Incorrectly transmitted delivery addresses are the responsibility of the purchaser and may entail extra costs.
Products no longer available:
If stocks are exhausted or if an article cannot be delivered within a reasonable amount of time, FantastiPack will contact the purchaser to propose an alternative or to cancel the order completely free of charge. FantastiPack cannot, under any circumstances, be held liable for damages that might result from a product being out of stock.
6. Cancellation of an Order
The purchaser may notify FantastiPack by email to firstname.lastname@example.org that he wishes to cancel an order within 14 working days of receipt of the goods. The goods should be returned undamaged, unopened and in the original packaging within 5 working days of this notification. The purchaser should send a copy of the invoice or delivery note and a covering letter indicating his/her full account number (IBAN and BIC code) with the returned goods.
In the event of an order cancellation, FantastiPack will refund, within 30 days of acceptance of the return, any sums paid, minus the shipping and handling costs. Carriage for the return of the goods is payable by the purchaser. FantastiPack refunds transport costs only if the purchaser did not receive the article that was ordered or if the article arrived damaged.
FantastiPack can refuse to accept or refund returned articles when the packaging has been opened or when the products have been used or damaged by the purchaser.
The purchaser may only return the article after notification from FantastiPack to do so. The purchaser is responsible for the return carriage costs. Not or insufficiently prepaid consignments are always refused and returned to sender.
A 1-year limited warranty against manufacturing faults is offered on almost all products sold on the Site.
This warranty is only applicable if the products are used in the correct and normal manner. Manufacturing faults must be signalled immediately, as soon as they become apparent. If you wish to make a claim on a particular product, we request that you first contact FantastiPack by email to email@example.com. We will then evaluate the claim and advise you whether the warranty is applicable and (if applicable) how and where the goods should be returned.
FantastiPack is at liberty to replace a damaged product with an identical product, or another product of the same nature and in the same price class. The replacement product will be sent to you free of charge within the shortest possible delay.
9. Governing Law and Disputes
All matters relating to the conclusion, validity, interpretation or implementation of these Conditions of Sale are subject exclusively to the Belgian laws and fall under the exclusive jurisdiction of the District Court of Antwerp (Belgium).